When you buy our products/services, your purchase is covered by our 15-day money-back guarantee according the license you just bought. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund ( NOTE: Check your license to make sure when you’re eligible or not to request a refund. Only extended license owners are eligible to request a guaranteed refund within 3 days without mentioning the reason. In other cases, customers are eligible to request a refund if only the item doesn’t work as advertised on their environments and should provide detailed information, like screenshots, where exactly we can notice the mentioned issue. ). We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within 15 days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 15 days period.